Frequently Asked Questions

Everything you need to know about shopping with SterlingLoves.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online portal and enter your order number.

How do I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' specific to that garment. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

SterlingLoves accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials ethically sourced?

Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics to reduce environmental impact.

Can I track my package after it ships?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.